Shopping and Delivery Information

You can order products displayed on this website by

  • Ordering online.
  • Emailing or writing to us to request an account - credit check undertaken.

If you have placed your order on-line, we will send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. Receipt of an automatic confirmation does not however mean that we will necessarily be able to meet your order. For security reasons we log your IP address. Any orders found to be fraudulent will be passed on to the relevant authorities and your ISP.

Availability

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if do not wish to wait. Quantities may be limited. We may, at our own discretion, limit or cancel quantities purchased if your order cannot be fulfilled due to stock shortages, product difficulties, supplier problems or other reasons. Notification will be sent to the e-mail and/or the customer address you provide should such a change occur. We reserve the right to limit quantities of items sold, including the right to limit or prohibit sales to any customer at our discretion and without explanation.

Payment

All prices are in GBP (British pounds). THEY INCLUDE VAT where chargeable in the United Kingdom and also carriage for customers in mainland UK only. All prices shown remain valid only for as long as they remain on the website. We get occasional requests from customers in the Channel Islands asking us to sell to them VAT free.

Tax

Where VAT is chargeable in the UK it is already applied at 20% and is included in the price shown: YOU WILL NOT BE CHARGED EXTRA! Your payment advice will show how much VAT you have been charged as part of your total payment. We get occasional requests from customers in the Channel Islands asking us to sell to them VAT free. To be clear, our position on this is the same as most large UK retailers and is as follows: The Channel Islands is not a part of the EC, and although it is certainly possible for a UK business to ship to the Channel Islands without VAT, it is required that they obtain and keep proof of export so as not to be charged VAT by UK Customs at a later date. This process currently involves significant additional costs, and hence we are unable offer VAT free sales at this time.

Credit Card Security

If you opt to pay online by credit or debit card you will be passed to the WORLDPAY secure payment gateway, use of which is subject to the terms and conditions of WORLDPAY. We do not hold any responsibility for the availability of the WORLDPAY gateway nor calculations displayed on its site. We only accept the order total as displayed on our purchase confirmation page. Please ensure that the WORLDPAY amount is exactly the same value as the order before confirming your payment: otherwise we will be unable to process your order. All credit and debit card numbers are encrypted automatically and are only decrypted after they reach WORLDPAY. They are not held in clear text on any web site. We know of no documented cases of credit card fraud using our shopping system over the internet.

Delivery

Delivery is a flat rate charge to customers in mainland UK only. If you are outside of mainland UK please do not order via the site but contact us by e-mail or telephone and we will quote your carriage as it will be dependent on where you are and the weight of your goods.

Cirrus Systems will try to dispatch your order within 2/3 days. Occasionally reasons beyond our control result in delays especially during peak season and therefore you should allow up to 5 days for your goods to arrive, just in case. You will be notified as to when your goods are due for dispatch. If after 30 days we have still been unable to dispatch your order we will contact you to request confirmation of the order. Cirrus Systems shall not be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as but not limited to securing necessary export licences, compliance with laws or regulations, acts of God, acts or omissions of the purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, delays in transportation, embargoes, or wars.

Deliveries are made by courier within the UK by First Class Post. Deliveries are usually made on Mondays to Fridays before 5.00pm. Please make sure that the address you provide is accurate and includes postcode and recipient's telephone number where possible to hasten a speedy and accurate delivery: Cirrus Systems cannot accept responsibility for late or non-delivery if the address and telephone details are insufficient or incorrect. Where incorrect or incomplete delivery information is supplied and goods are returned to us we reserve the right to charge a courier return fee. Please ensure that someone will be at the delivery address on the expected delivery date as all parcels must be signed for. In the event of no one being available to sign, the courier will attempt delivery the next working day. The purchaser may incur a redelivery charge to deliver the goods thereafter. Proof of Delivery of one or more product(s) shall be good evidence of delivery of the specific product(s) requested by the customer and no question shall be raised as to delivery of individual items therein.

Shortfalls, damaged goods, non-delivery

Any shortfalls must be reported to Cirrus Systems Ltd by e-mail or telephone within three days of receipt. If your goods delivered are obviously damaged, please do not sign for them and they will be returned to us. Please then contact us straight away so we are able to send replacement goods. Claims for non-delivery must be made within 28 days of dispatch of goods. REMEMBER IF YOU SIGN FOR GOODS YOU ARE ACCEPTING THEM IN GOOD CONDITION.

Returns

You have a right to return goods within 7 days if you change your mind. Please note that goods can only be returned if they have not been used and you are able to repack the item into it's original packaging. The costs of returning the goods will be yours. You will receive a refund within 30 days of cancellation. It is your responsibility to take care of any goods before returning them and any packaging must be returned in a condition where they can be resold. We will not however accept cancellation or return of goods made to a customer's personal specifications - these are detailed on our product list as 'built to order'.

Before you return goods you must first contact us for a returns consent number: we will not accept liability unless this procedure has been followed please use our returns form on this site. If goods are defective, damaged or not as specified on your order, postage costs will be refunded. In the event that we ask you to accept substitute goods for those ordered but found to be unavailable and you then choose to return those goods your postage costs will be refunded. In all other cases you are responsible for the cost of returning goods. For your security you should use Recorded Delivery. It is your responsibility to ensure goods are adequately packed. You should enclose a covering letter with the goods detailing your full name and address, returns consent number, reason for return and indication of whether you require an exchange or refund.

If you cancel your order but fail to return the goods we reserve the right to recover goods sent and deduct the cost of this from any refund. Warranty on all goods covers manufacturing defects only.

Complaints

We normally expect to acknowledge and deal with a complaint within 5 working days. During busy periods such as Christmas and high Summer we may take longer. All complaints are handled fairly, confidentially and effectively. Any complaint should be submitted by letter or email.